VOICE TECHNOLOGY IS THE FUTURE OF CUSTOMER SUPPORT
New technology has been introduced which will reduce the waiting time for customers and
their problems will be solved by the voice-guided assistant which will work on Artificial
This technology will be cost-effective for the companies as it will reduce the cost that used
to be incurred on human customer service agents.
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There are possibilities the by the year 2024, there will be voice assistants more than the
entire population of the world.
The benefit of the voice assistant is that they will be available all the times 24×7. As the
voice assistant will be a computer program, it will be working on the internet and will be
having any and every kind of information with them. so, there will not be any waiting time
for any of the customers.
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The system will be designed in such a way that it will be able to speak in all the languages
interactively and it will lead the customers’ closure to the completion of their tasks.
Any kind of task such as booking, changing or canceling hotel reservations, replacing
passwords, raising complaints, will be easily done by the voice assistants. A good Reservation software can add more ease to it.
The increasing number of voice assistant is going to decrease the time that the human
customer service agent used to take which is very good but at the same time, it is going to
take the job of a large number of people who used to work in call centers, BPOs and KPOs.
Do you think that introducing the AI-supported voice assistance technology the right
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