PLDT users experiencing slower internet connection due to broken underwater cables

By on September 12, 2017
Image Credit: Field Engineer

Telecommunications company Philippine Long Distance Telephone (PLDT) Inc. has warned its consumers to brace for slower internet connection after multiple international undersea cables linking to Hong Kong got broken when a strong typhoon hit the city.

The undersea cables affected several internet service providers (ISPs) in the Southeast Asian region, including PLDT’s.

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PLDT said they are working closely with their overseas partners to speed up the repairs. Based on estimates, normal service is expected to be restored in about three to six weeks.

PLDT is taking other measures in order to mitigate the slowing down of internet connection while repairs are ongoing.

“Based on their current plans, our cable partners expect restoration work to be completed in about three weeks. While repair work is being done, PLDT is taking other measures to improve internet services for our Home and Enterprise customers,” the company said.

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Aside from PLDT, Converge ICT Solutions also told consumers that their network would be experiencing the same problem. The Pasig-based ISP said three of their international submarine cables were affected.

Converge ICT Solutions added at least 10 Gbps of bandwidth in order to compensate for the gap.

“We have already added 10 Gbps of bandwidth since last week. Earlier this morning, an additional link of the same capacity has been activated. With this, you can expect significant improvements in your internet connection. By next week, we are expecting to activate another 10 Gbps of capacity so that your service will finally return to normal,” the company stated.

While subscribers of PLDT and Converge ICT Solutions will temporarily have a bit slower internet connection, Globe users, on the other hand, will not be affected as their data traffic was already rerouted by Globe to other underwater cables.

“Globe has successfully rerouted its data traffic that goes through the affected cable systems, to its other subsea cable capacity routes. In so doing, the multiple subsea cuts had no adverse impact to our enterprise clients and mobile and broadband customers. Our technical teams are closely monitoring the network to ensure voice, SMS and data services are operating at normal levels,” said Yoly Crisanto, Globe senior vice president for Corporate Communications.

Meanwhile, the National Telecommunications Commission (NTC) has released the latest internet speed benchmarking results as of Q2 2017 and it showed Globe’s data speed having a huge jump on mobile download throughput, from 1.65 Mpbs in Q1 2016 to 9.3 Mbps this year. Globe’s webpage browsing success rate was also pegged at 98.5 percent.

Globe has so far rolled out approximately 5000 LTE cell sites across the country, using 700 MHz, 1800 MHz, and 2600 MHz frequencies. These will significantly boost the company’s coverage and data transfer capacity.

PLDT has also been installing additional cell sites across the country in order to meet the 3-year plan they submitted to the NTC, which included a commitment of connecting 1,551 cities and municipalities before 2018 ends.

PLDT has recently upgraded their network in Metro Cebu, equipping the city with LTE.

They are also expecting to cover 70 percent of the country’s population with LTE before 2017 ends.

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About Martin Suan

Martin is a licensed Math Teacher, earning his degree in 2009. His writing career began when he worked for a New York-based online publication as a tech journalist. He then became an Editor for an International Business Times subsidiary and was promoted to Managing Editor in six months. He loves to do long drives on weekends due to its soothing effect on his entire being :D. Address: Kalibo, Aklan || Contact #: +639199056083 || Email: